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Customer Strategy Coordinator

OVERVIEW:

We are looking for a Customer Strategy Coordinator to join our rapidly growing Revenue team.

As a Customer Strategy Coordinator, you will be exposed to all facets of the business and be encouraged to learn and develop skills both within and beyond your role. You will be working in one of the most collaborative offices in Center City Philly, surrounded by passionate, high-performing individuals. This role will manage Sidecar’s partnership across multiple channels, including responsibility for communication, strategy, telling an omni-channel story, and serving as a thought leader.

The ideal candidate is an intelligent, motivated person who enjoys working with clients to solve business challenges.

 

REQUIRED QUALIFICATIONS AND EXPERIENCE:

  • 1-2 years of experience in a B2B client-facing or sales position
  • Ability to build relationships with clients through strong verbal and written communication skills
  • Organized and capable of juggling many tasks with varying time sensitive due dates
  • Comfortable with Microsoft Excel (basic formulas)
  • Analytical by nature- collect, gather, visualize, and analyze information in detail
  • Maintaining a positive outlook when tackling challenges and coming up with solutions

 

PREFERRED QUALIFICATIONS AND EXPERIENCE:

  • E-commerce and/or retail experience
  • Digital marketing (Google Analytics, Google Adwords) knowledge
  • Bing experience
  • Experience in a fast-paced, startup environment
  • Experience in the advertising/ad tech industry

 

RESPONSIBILITIES:

  • Maintain direct ownership of 35+ key mid-market accounts
  • Own client relationships, including managing client expectations and leading biweekly or monthly meetings with clients
  • Analyze key metrics of online marketing campaigns and report key findings and insights to clients on a biweekly or monthly basis
  • Utilize data to expose awesome new opportunities for technology improvements and exposing them to our product and tech ops teams
  • Prepare client performance reports and quarterly business reviews to align Sidecar value and client expectations
  • Attend product training and roadmap sessions to be able to discuss the future of Sidecar’s business and product with customers
  • Evaluate opportunities to grow Sidecar’s partnership with their customers (new channel expansion, additional budget, testing opportunities, case studies, etc.)
  • Serve as a strategic partner for clients in the areas of digital marketing, e-commerce and retail
  • Work closely with implementation team and analyst teams on strategy and setup of new clients during onboarding process

 

WHO WE ARE:

Sidecar is dedicated to one mission: tackling the challenges retailers face in performance marketing channels like paid search and shopping.

Based on advanced artificial intelligence and deep data science expertise, our technology digests and analyzes massive amounts of real-time data to continually improve campaign performance and efficiency. Our team of performance marketing pros collaborates with our customers to ensure our approach and technology remain aligned to their businesses and goals.

Sidecar is dedicated to solving the challenges retailers face in performance marketing channels, and it shows. We're proud to work with retailers of all sizes and verticals in the U.S. and abroad, including Under Armour, Crate & Barrel, and Boscov's, to name a few.

As a company, we work hard to make a lasting impact in the rapidly evolving world of e-commerce marketing, and in the lives and careers of our employees. Our modern work environment and Slack-enabled team encourages collaboration and creativity, and our culture and leadership promote growth as individuals and as a company. While many of us come from e-commerce, statistical, and marketing backgrounds, we continue to enrich our team with broad perspective and experience.

 

BENEFITS:

  • Competitive salary, based on experience
  • Medical, dental, and vision coverage
  • Company-paid disability and life insurance
  • A company 401(k) plan
  • Generous PTO and Holiday Calendar
  • Flexible schedule
  • Choose your flavor of device: Mac or Windows
  • Pre-tax deductions of public transportation costs for your commute
  • Discounted gym membership
  • Team and social events
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