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Customer Strategy Coordinator

OVERVIEW:

We are looking for a Customer Strategy Coordinator to join our rapidly growing Customer Strategy team.

As a Customer Strategy Coordinator, you will be exposed to all facets of the business and be encouraged to learn and develop skills both within and beyond your role. You’ll be working in one of the most collaborative offices in Center City Philly, developing and working with machine learning technology, surrounded by passionate, high-performing individuals.

The Customer Strategy Coordinator candidate is an intelligent, motivated person that enjoys working with clients to solve business challenges. The role is responsible for both the management of the relationship and strategic implementation within Google/Bing Shopping account(s).

 

REQUIRED QUALIFICATIONS AND EXPERIENCE:

  • 1-2 years of experience in a B2B client-facing or sales position
  • Comfortable with Microsoft Excel (basic formulas)
  • Analytical by nature- collect, gather, visualize, and analyze information in detail
  • Ability to build relationships with clients through strong verbal and written communication skills
  • Organized and capable of juggling many tasks with varying time sensitive due dates
  • Maintaining a positive outlook when tackling challenges and coming up with solutions

 

PREFERRED QUALIFICATIONS AND EXPERIENCE:

  • Ecommerce and/or retail experience
  • Digital marketing (Google Analytics, Google AdWords) knowledge
  • Bing experience
  • Experience in a fast-paced, startup environment
  • Experience in the advertising/ad tech industry

 

RESPONSIBILITIES:

  • Own client relationships, including managing client expectations and leading monthly meetings with clients
  • Analyze key metrics of online marketing campaigns and report key findings and insights to clients on a weekly or biweekly basis
  • Oversee client performance in digital marketing channels (Google Shopping, Bing) and implement strategies that align to customer expectations and goals
  • Utilize data to expose awesome new opportunities for technology improvements and exposing them to our product and tech teams
  • Prepare client performance reports and quarterly business reviews to align Sidecar value and client expectations
  • Attend product training and roadmap sessions to be able to discuss the future of Sidecar’s business and product with customers
  • Evaluate opportunities to grow Sidecar’s partnership with their customers (new channel expansion, additional budget, testing opportunities, case studies, etc.)
  • Serve as a strategic partner for clients in the areas of digital marketing, e-commerce and retail
  • Work closely with implementation team on strategy and setup of new clients during onboarding process

 

WHO WE ARE:

Sidecar is dedicated to one mission: Tackling the challenges retailers face in data-driven ecommerce marketing channels like Google and Bing. Based on advanced artificial intelligence, natural language processing, and deep data science expertise, our technology digests and analyzes massive amounts of real-time data to continually improve campaign performance and efficiency in these complex and evolving channels.

Our approach - combining deep data, knowledgeable humans, and inspired technology - helps retailers get the most out of their marketing campaigns by aligning digital marketing strategies with the way today's consumers search for products. Sidecar is dedicated to solving the unique challenges faced in retail performance marketing channels, and it shows - we're proud to work with retailers of all sizes and verticals in the U.S. and abroad, including Under Armour, Crate & Barrel, and Boscov's, to name a few.

As a company, we work hard to make a lasting impact in the rapidly evolving world of e-commerce marketing, and in the lives and careers of our employees. Our modern work environment and Slack-enabled team encourages collaboration and creativity, and our culture and leadership promote growth as individuals and as a company. Many of us come from e-commerce, statistical, or start-up backgrounds, but we certainly welcome talent with outside perspective and experience.

 

BENEFITS:

  • Competitive salary, based on experience
  • Medical, dental, and vision coverage
  • Company-paid disability and life insurance
  • A company 401(k) plan
  • Generous PTO and Holiday Calendar
  • Flexible schedule
  • Choose your flavor of device: Mac, Windows, Linux
  • Pre-tax deductions of public transportation costs for your commute
  • Discounted gym membership
  • Team and social events
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